General Troubleshooting

Server unable to find the BlueField BF1600 Controller Card

• Ensure that the BlueField BF1600 Controller Card is placed correctly

• Make sure the BlueField BF1600 Controller Card slot and the BF1600 Controller Card are compatibleInstall the BlueField BF1600 Controller Card in a different PCI Express slotUse the drivers that came with the BlueField BF1600 Controller Card or download the latestMake sure your motherboard has the latest BIOSTry to reboot the server

The BlueField BF1600 Controller Card no longer works

• Reseat the BlueField BF1600 Controller Card in its slot or a different slot, if necessary

• Try using another cable

• Reinstall the drivers for the network driver files may be damaged or deletedReboot the server

BlueField BF1600 Controller Card stopped working after installing another BlueField BF1600 Controller Card

• Try removing and re-installing all BlueField BF1600 Controller Cards

• Check that cables are connected properly

• Make sure your motherboard has the latest BIOS

Link indicator light is off

• Try another port on the switchMake sure the cable is securely attachedCheck you are using the proper cables that do not exceed the recommended lengthsVerify that your switch and BlueField BF1600 Controller Card port are compatible

Link light is on, but with no communication established

• Check that the latest driver is loaded

• Check that both the BlueField BF1600 Controller Card and its link are set to the same speed and duplex settings